Hello:
We are using View 6.1.1 in our environment and having issues getting audio/video streaming to work well with USB headsets, with zero clients. The headsets are Jabra Link 360 and the zero clients are Samsung NC241. The headsets are used both for phones in Jabber, and also as the default audio device. We started by using the Teradici audio driver and everything seemed to work well except that users could not answer calls on the headset itself with the button on the headset. They were able to answer calls from within Windows however and that part worked fine. In order to get the physical button working, we had to first bridge the USB receiver that they use on the zero clients so Windows would see it as the Jabra 360 device and not the Teradici audio device. Then we had to enable EHCI mode for USB on them as well, and after that it started working fine. However, the headsets are also used as the primary audio device as well as the communication device (phone), with audio streaming continuously throughout the day. With the current setup, the audio streaming will cut in and out during the day, and audio/video is not always staying in sync either.
I have also applied the registry hack in this KB, VMware KB: Improving audio quality when using USB headsets or speakers with a VMware Horizon View 5.2 desktop , which helped clear up crackling that we initially had with the phone part of the headsets. But the issue of audio streaming persists.
I am wondering if the efficiency of bridging USB is not as efficient, and also is there a way to make this work better? I have read that using the Teradici driver is supposed to help with audio/video problems, but not sure how that may apply to USB devices like we are using. I have been reading up on the audio/video Teradici settings, but am not sure where to go from there. I was hoping that there were some best practices to using USB headsets with View, but so far I'm not finding anything helpful.
Any help or suggestions would be greatly appreciated. Thanks in advance.
