We recently added a new top level domain to our Horizon View Administrator infrastructure.
We are able to create a linked-clone pool in this domain, but strangely we can't assign a user to the virtual desktop created. In fact when we search a user in this domain the search result is empty.
The other domains we use are not top level and they work properly.
Any hints to fix it up?
Regards, Simone
Hi,
I'm currently running View 5.2 and I would like to upgrade to View 6. However, for remote connections, we are using Juniper SSL. If a computer has the latest View Client, or the 2.x client, they cannot connect to their desktop. They receive the message
View Client is not installed on your computer. You will now be redirected to a location configured by the administrator to download and install the client.
This is documented on Juniper's page. http://kb.juniper.net/InfoCenter/index?page=content&id=KB28754
On VMware's compatibility page, it shows View 6 is only compatible with Clients 2.2, 2.3 and 3.1
I know those are the "officially supported" clients, but will the old 5.4 client work well with View 6?
Mike
Usually by the fourth attempt, they are authenticated. Otherwise they get "unknown user name or bad password" and eventually "Maximum login attempts exceeded".
Interestingly, in the connections server security logs, sometimes there are no audit failed or succeeded entries for these people. Its almost like they are authenticating to some phantom connections server. Any ideas?
Connection server 6.0.0 build-1884746
Linux Horizon View Client 3.1.0
After scouring the KB's, this is the closest thing I could come up with:
These do not appear to be relevant:
I was able to find client logs and for these attempts, there was the event log faulure "Unknown user name or bad password". But I swear it was typed correctly. Looks like it took 11 attempts here:
Nov 17 17:51:03.673: vmware-view 11107| Log for vmware-view pid=11107 version=3.1.0-2095124
Nov 17 17:51:03.673: vmware-view 11107| Relative or system path /bin/../share/locale does not exist.
Nov 17 17:51:03.674: vmware-view 11107| Could not find locale directory; falling back to /usr/share/locale
Nov 17 17:51:03.674: vmware-view 11107| Using locale directory /usr/share/locale
Nov 17 17:51:03.674: vmware-view 11107| Couldn't open '/root/.vmware/view-recent-brokers' for reading, no list of recent brokers
Nov 17 17:51:03.674: vmware-view 11107| Couldn't open '/root/.vmware/view-trusted-brokers' for reading, no list of trusted hosts.
Nov 17 17:51:03.674: vmware-view 11107| Couldn't open '/etc/vmware/view-keycombos-config' for reading, no list of key combos for host.
Nov 17 17:51:03.676: vmware-view 11107| Using non-interactive mode.
Nov 17 17:51:03.676: vmware-view 11107| Initializing smartcard modules
Nov 17 17:51:03.676: vmware-view 11107| Loaded 0 modules from /usr/lib/vmware/view/pkcs11
Nov 17 17:51:03.680: vmware-view 11107| g_object_set_valist: object class `GtkSettings' has no property named `gtk-button-images'
Nov 17 17:51:03.680: vmware-view 11107| Using glib version 2.26.1
Nov 17 17:51:03.680: vmware-view 11107| Using gtk+ version 2.22.0
Nov 17 17:51:03.680: vmware-view 11107| Using window manager IceWM 1.3.8pre1 (Linux 2.6.35-28-liscon/i686)
Nov 17 17:51:03.682: vmware-view 11107| Built using OpenSSL 1.0.1h 5 Jun 2014
Nov 17 17:51:03.682: vmware-view 11107| Using libcurl/7.32.0 OpenSSL/1.0.1h zlib/1.2.3.4 c-ares/1.9.1
Nov 17 17:51:03.682: vmware-view 11107| Icon cache root dir will be: /root/.vmware/icon/.
Nov 17 17:51:03.682: vmware-view 11107| CdkFs_CopyDirectoryInfo: directory /root/.vmware/icon/ is empty.
Nov 17 17:51:03.727: vmware-view 11107| We can use all monitors.
Nov 17 17:51:03.729: vmware-view 11107| Disconnecting from broker (null)
Nov 17 17:51:03.730: vmware-view 11107| TaskCombiner: CdkGetLaunchItemsTask(TODO) added, group task num:1, total task num:1.
Nov 17 17:51:03.730: vmware-view 11107| TaskCombiner: CdkGetUserGlobalPreferencesTask(TODO) added, group task num:2, total task num:2.
Nov 17 17:51:03.731: vmware-view 11107| TaskCombiner: CdkGetTunnelConnectionTask(TODO) added, group task num:3, total task num:3.
Nov 17 17:51:03.731: vmware-view 11107| TaskCombiner: Group Tasks(3):CdkGetLaunchItemsTask(TODO),CdkGetUserGlobalPreferencesTask(TODO),CdkGetTunnelConnectionTask(TODO),
Nov 17 17:51:03.731: vmware-view 11107| TaskCombiner: CdkGetConfigurationTask(TODO) added, group task num:1, total task num:4.
Nov 17 17:51:03.731: vmware-view 11107| TaskCombiner: CdkSetLocaleTask(TODO) added, group task num:2, total task num:5.
Nov 17 17:51:03.731: vmware-view 11107| TaskCombiner: Group Tasks(2):CdkGetConfigurationTask(TODO),CdkSetLocaleTask(TODO),
Nov 17 17:51:03.731: vmware-view 11107| TaskCombiner: CreateRequest for CdkSetLocaleTask(REDY).
Nov 17 17:51:03.732: vmware-view 11107| Send request successful: 0x948d458
Nov 17 17:51:12.591: vmware-view 11107| Verify server's certificate for Request 0x94ecca8
Nov 17 17:51:12.591: vmware-view 11107| Find rpc request 0x94ecca8 from list
Nov 17 17:51:12.600: vmware-view 11107| Read 183 certificates from system store.
Nov 17 17:51:12.600: vmware-view 11107| Alt name 1 matches hostname connectionserver.domain.local
Nov 17 17:51:12.600: vmware-view 11107| Found a valid EKU: TLS Web Server Authentication
Nov 17 17:51:12.720: vmware-view 11107| Got a response to request 1.
Nov 17 17:51:12.720: vmware-view 11107| TaskCombiner: ParseResult for CdkSetLocaleTask(PEND).
Nov 17 17:51:12.720: vmware-view 11107| TaskCombiner: CdkSetLocaleTask(DONE) removed, group task num:1, total task num:4.
Nov 17 17:51:12.720: vmware-view 11107| TaskCombiner: SetResult for CdkSetLocaleTask(DONE).
Nov 17 17:51:12.720: vmware-view 11107| Alt name 1 matches hostname connectionserver.domain.local
Nov 17 17:51:12.720: vmware-view 11107| Found a valid EKU: TLS Web Server Authentication
Nov 17 17:51:12.720: vmware-view 11107| TaskCombiner: CdkGetConfigurationTask(DONE) removed, group task num:0, total task num:3.
Nov 17 17:51:12.720: vmware-view 11107| TaskCombiner: SetResult for CdkGetConfigurationTask(DONE).
Nov 18 08:50:25.054: vmware-view 11107| Send request successful: 0x95feb78
Nov 18 08:50:32.988: vmware-view 11107| Verify server's certificate for Request 0x94ece50
Nov 18 08:50:32.988: vmware-view 11107| Find rpc request 0x94ece50 from list
Nov 18 08:50:32.988: vmware-view 11107| Alt name 1 matches hostname connectionserver.domain.local
Nov 18 08:50:32.988: vmware-view 11107| Found a valid EKU: TLS Web Server Authentication
Nov 18 08:50:45.480: vmware-view 11107| Got a response to request 2.
Nov 18 08:50:45.480: vmware-view 11107| Alt name 1 matches hostname connectionserver.domain.local
Nov 18 08:50:45.480: vmware-view 11107| Found a valid EKU: TLS Web Server Authentication
Nov 18 08:50:45.483: vmware-view 11107| Setting error message: Unknown user name or bad password.
Nov 18 08:50:55.614: vmware-view 11107| Send request successful: 0x94a5888
Nov 18 08:51:00.213: vmware-view 11107| Got a response to request 3.
Nov 18 08:51:00.213: vmware-view 11107| Alt name 1 matches hostname connectionserver.domain.local
Nov 18 08:51:00.213: vmware-view 11107| Found a valid EKU: TLS Web Server Authentication
Nov 18 08:51:00.216: vmware-view 11107| Setting error message: Unknown user name or bad password.
Nov 18 08:59:13.291: vmware-view 11107| Send request successful: 0x949b2e0
Nov 18 08:59:21.522: vmware-view 11107| Verify server's certificate for Request 0x96424d8
Nov 18 08:59:21.522: vmware-view 11107| Find rpc request 0x96424d8 from list
Nov 18 08:59:21.522: vmware-view 11107| Alt name 1 matches hostname connectionserver.domain.local
Nov 18 08:59:21.522: vmware-view 11107| Found a valid EKU: TLS Web Server Authentication
Nov 18 08:59:41.290: vmware-view 11107| Got a response to request 4.
Nov 18 08:59:41.292: vmware-view 11107| TaskCombiner: Select CdkGetUserGlobalPreferencesTask(DEAD) as the new leaf task for removal of CdkGetTunnelConnectionTask(FAIL).
Nov 18 08:59:41.292: vmware-view 11107| TaskCombiner: CdkGetTunnelConnectionTask(FAIL) removed, group task num:2, total task num:2.
Nov 18 09:01:38.113: vmware-view 11107| Disconnecting from broker https://connectionserver.domain.local:443/broker/xml
Nov 18 09:01:38.114: vmware-view 11107| Waiting for smartcard thread to terminate, this may take some time if you just started the client
Nov 18 09:01:38.114: vmware-view 11107| TaskCombiner: Removing left CdkGetLaunchItemsTask(DEAD) from combiner.
Nov 18 09:01:38.114: vmware-view 11107| TaskCombiner: CdkGetLaunchItemsTask(DEAD) removed, group task num:1, total task num:1.
Nov 18 09:01:38.114: vmware-view 11107| TaskCombiner: Removing left CdkGetUserGlobalPreferencesTask(DEAD) from combiner.
Nov 18 09:01:38.114: vmware-view 11107| TaskCombiner: CdkGetUserGlobalPreferencesTask(DEAD) removed, group task num:0, total task num:0.
Nov 18 09:01:38.114: vmware-view 11107| TaskCombiner: Combiner have 2 items left when it is freed.
Nov 18 15:58:56.014: vmware-view 1590| Log for vmware-view pid=1590 version=3.1.0-2095124
Nov 18 15:58:56.014: vmware-view 1590| Relative or system path /bin/../share/locale does not exist.
Nov 18 15:58:56.014: vmware-view 1590| Could not find locale directory; falling back to /usr/share/locale
Nov 18 15:58:56.014: vmware-view 1590| Using locale directory /usr/share/locale
Nov 18 15:58:56.015: vmware-view 1590| Couldn't open '/root/.vmware/view-recent-brokers' for reading, no list of recent brokers
Nov 18 15:58:56.015: vmware-view 1590| Couldn't open '/root/.vmware/view-trusted-brokers' for reading, no list of trusted hosts.
Nov 18 15:58:56.015: vmware-view 1590| Couldn't open '/etc/vmware/view-keycombos-config' for reading, no list of key combos for host.
Nov 18 15:58:56.017: vmware-view 1590| Using non-interactive mode.
Nov 18 15:58:56.017: vmware-view 1590| Initializing smartcard modules
Nov 18 15:58:56.017: vmware-view 1590| Loaded 0 modules from /usr/lib/vmware/view/pkcs11
Nov 18 15:58:56.020: vmware-view 1590| g_object_set_valist: object class `GtkSettings' has no property named `gtk-button-images'
Nov 18 15:58:56.021: vmware-view 1590| Using glib version 2.26.1
Nov 18 15:58:56.021: vmware-view 1590| Using gtk+ version 2.22.0
Nov 18 15:58:56.021: vmware-view 1590| Using window manager IceWM 1.3.8pre1 (Linux 2.6.35-28-liscon/i686)
Nov 18 15:58:56.023: vmware-view 1590| Built using OpenSSL 1.0.1h 5 Jun 2014
Nov 18 15:58:56.023: vmware-view 1590| Using libcurl/7.32.0 OpenSSL/1.0.1h zlib/1.2.3.4 c-ares/1.9.1
Nov 18 15:58:56.023: vmware-view 1590| Icon cache root dir will be: /root/.vmware/icon/.
Nov 18 15:58:56.023: vmware-view 1590| CdkFs_CopyDirectoryInfo: directory /root/.vmware/icon/ is empty.
Nov 18 15:58:56.067: vmware-view 1590| We can use all monitors.
Nov 18 15:58:56.070: vmware-view 1590| Disconnecting from broker (null)
Nov 18 15:58:56.070: vmware-view 1590| TaskCombiner: CdkGetLaunchItemsTask(TODO) added, group task num:1, total task num:1.
Nov 18 15:58:56.070: vmware-view 1590| TaskCombiner: CdkGetUserGlobalPreferencesTask(TODO) added, group task num:2, total task num:2.
Nov 18 15:58:56.071: vmware-view 1590| TaskCombiner: CdkGetTunnelConnectionTask(TODO) added, group task num:3, total task num:3.
Nov 18 15:58:56.071: vmware-view 1590| TaskCombiner: Group Tasks(3):CdkGetLaunchItemsTask(TODO),CdkGetUserGlobalPreferencesTask(TODO),CdkGetTunnelConnectionTask(TODO),
Nov 18 15:58:56.071: vmware-view 1590| TaskCombiner: CdkGetConfigurationTask(TODO) added, group task num:1, total task num:4.
Nov 18 15:58:56.071: vmware-view 1590| TaskCombiner: CdkSetLocaleTask(TODO) added, group task num:2, total task num:5.
Nov 18 15:58:56.071: vmware-view 1590| TaskCombiner: Group Tasks(2):CdkGetConfigurationTask(TODO),CdkSetLocaleTask(TODO),
Nov 18 15:58:56.071: vmware-view 1590| TaskCombiner: CreateRequest for CdkSetLocaleTask(REDY).
Nov 18 15:58:56.073: vmware-view 1590| Send request successful: 0x9121f08
Nov 18 15:59:04.965: vmware-view 1590| Verify server's certificate for Request 0x9288bf0
Nov 18 15:59:04.965: vmware-view 1590| Find rpc request 0x9288bf0 from list
Nov 18 15:59:04.974: vmware-view 1590| Read 183 certificates from system store.
Nov 18 15:59:04.974: vmware-view 1590| Alt name 1 matches hostname connectionserver.domain.local
Nov 18 15:59:04.974: vmware-view 1590| Found a valid EKU: TLS Web Server Authentication
Nov 18 15:59:05.073: vmware-view 1590| Got a response to request 1.
Nov 18 15:59:05.073: vmware-view 1590| TaskCombiner: ParseResult for CdkSetLocaleTask(PEND).
Nov 18 15:59:05.073: vmware-view 1590| TaskCombiner: CdkSetLocaleTask(DONE) removed, group task num:1, total task num:4.
Nov 18 15:59:05.073: vmware-view 1590| TaskCombiner: SetResult for CdkSetLocaleTask(DONE).
Nov 18 15:59:05.073: vmware-view 1590| Alt name 1 matches hostname connectionserver.domain.local
Nov 18 15:59:05.073: vmware-view 1590| Found a valid EKU: TLS Web Server Authentication
Nov 18 15:59:05.073: vmware-view 1590| TaskCombiner: CdkGetConfigurationTask(DONE) removed, group task num:0, total task num:3.
Nov 18 15:59:05.073: vmware-view 1590| TaskCombiner: SetResult for CdkGetConfigurationTask(DONE).
Nov 19 08:25:59.647: vmware-view 1590| Send request successful: 0x939ac58
Nov 19 08:26:07.576: vmware-view 1590| Verify server's certificate for Request 0x93cdb98
Nov 19 08:26:07.576: vmware-view 1590| Find rpc request 0x93cdb98 from list
Nov 19 08:26:07.576: vmware-view 1590| Alt name 1 matches hostname connectionserver.domain.local
Nov 19 08:26:07.576: vmware-view 1590| Found a valid EKU: TLS Web Server Authentication
Nov 19 08:26:20.435: vmware-view 1590| Got a response to request 2.
Nov 19 08:26:20.435: vmware-view 1590| Alt name 1 matches hostname connectionserver.domain.local
Nov 19 08:26:20.435: vmware-view 1590| Found a valid EKU: TLS Web Server Authentication
Nov 19 08:26:20.438: vmware-view 1590| Setting error message: Unknown user name or bad password.
Nov 19 08:27:38.150: vmware-view 1590| Send request successful: 0x93bca68
Nov 19 08:27:45.794: vmware-view 1590| Verify server's certificate for Request 0x92b2980
Nov 19 08:27:45.794: vmware-view 1590| Find rpc request 0x92b2980 from list
Nov 19 08:27:45.794: vmware-view 1590| Alt name 1 matches hostname connectionserver.domain.local
Nov 19 08:27:45.794: vmware-view 1590| Found a valid EKU: TLS Web Server Authentication
Nov 19 08:27:58.521: vmware-view 1590| Got a response to request 3.
Nov 19 08:27:58.521: vmware-view 1590| Alt name 1 matches hostname connectionserver.domain.local
Nov 19 08:27:58.521: vmware-view 1590| Found a valid EKU: TLS Web Server Authentication
Nov 19 08:27:58.524: vmware-view 1590| Setting error message: Unknown user name or bad password.
Nov 19 08:29:17.750: vmware-view 1590| Send request successful: 0x93b5940
Nov 19 08:29:24.743: vmware-view 1590| Verify server's certificate for Request 0x93b4e60
Nov 19 08:29:24.743: vmware-view 1590| Find rpc request 0x93b4e60 from list
Nov 19 08:29:24.744: vmware-view 1590| Alt name 1 matches hostname connectionserver.domain.local
Nov 19 08:29:24.744: vmware-view 1590| Found a valid EKU: TLS Web Server Authentication
Nov 19 08:29:35.516: vmware-view 1590| Got a response to request 4.
Nov 19 08:29:35.518: vmware-view 1590| TaskCombiner: Select CdkGetUserGlobalPreferencesTask(DEAD) as the new leaf task for removal of CdkGetTunnelConnectionTask(FAIL).
Nov 19 08:29:35.518: vmware-view 1590| TaskCombiner: CdkGetTunnelConnectionTask(FAIL) removed, group task num:2, total task num:2.
Nov 19 08:29:39.885: vmware-view 1590| Disconnecting from broker https://connectionserver.domain.local:443/broker/xml
Nov 19 08:29:39.885: vmware-view 1590| Waiting for smartcard thread to terminate, this may take some time if you just started the client
Nov 19 08:29:39.885: vmware-view 1590| TaskCombiner: Removing left CdkGetLaunchItemsTask(DEAD) from combiner.
Nov 19 08:29:39.885: vmware-view 1590| TaskCombiner: CdkGetLaunchItemsTask(DEAD) removed, group task num:1, total task num:1.
Nov 19 08:29:39.885: vmware-view 1590| TaskCombiner: Removing left CdkGetUserGlobalPreferencesTask(DEAD) from combiner.
Nov 19 08:29:39.885: vmware-view 1590| TaskCombiner: CdkGetUserGlobalPreferencesTask(DEAD) removed, group task num:0, total task num:0.
Nov 19 08:29:39.885: vmware-view 1590| TaskCombiner: Combiner have 2 items left when it is freed.
Nov 19 08:29:41.243: vmware-view 9868| Log for vmware-view pid=9868 version=3.1.0-2095124
Nov 19 08:29:41.243: vmware-view 9868| Relative or system path /bin/../share/locale does not exist.
Nov 19 08:29:41.243: vmware-view 9868| Could not find locale directory; falling back to /usr/share/locale
Nov 19 08:29:41.243: vmware-view 9868| Using locale directory /usr/share/locale
Nov 19 08:29:41.244: vmware-view 9868| Couldn't open '/root/.vmware/view-recent-brokers' for reading, no list of recent brokers
Nov 19 08:29:41.244: vmware-view 9868| Couldn't open '/root/.vmware/view-trusted-brokers' for reading, no list of trusted hosts.
Nov 19 08:29:41.244: vmware-view 9868| Couldn't open '/etc/vmware/view-keycombos-config' for reading, no list of key combos for host.
Nov 19 08:29:41.246: vmware-view 9868| Using non-interactive mode.
Nov 19 08:29:41.246: vmware-view 9868| Initializing smartcard modules
Nov 19 08:29:41.246: vmware-view 9868| Loaded 0 modules from /usr/lib/vmware/view/pkcs11
Nov 19 08:29:41.250: vmware-view 9868| g_object_set_valist: object class `GtkSettings' has no property named `gtk-button-images'
Nov 19 08:29:41.250: vmware-view 9868| Using glib version 2.26.1
Nov 19 08:29:41.250: vmware-view 9868| Using gtk+ version 2.22.0
Nov 19 08:29:41.251: vmware-view 9868| Using window manager IceWM 1.3.8pre1 (Linux 2.6.35-28-liscon/i686)
Nov 19 08:29:41.252: vmware-view 9868| Built using OpenSSL 1.0.1h 5 Jun 2014
Nov 19 08:29:41.252: vmware-view 9868| Using libcurl/7.32.0 OpenSSL/1.0.1h zlib/1.2.3.4 c-ares/1.9.1
Nov 19 08:29:41.253: vmware-view 9868| Icon cache root dir will be: /root/.vmware/icon/.
Nov 19 08:29:41.253: vmware-view 9868| CdkFs_CopyDirectoryInfo: directory /root/.vmware/icon/ is empty.
Nov 19 08:29:41.297: vmware-view 9868| We can use all monitors.
Nov 19 08:29:41.300: vmware-view 9868| Disconnecting from broker (null)
Nov 19 08:29:41.300: vmware-view 9868| TaskCombiner: CdkGetLaunchItemsTask(TODO) added, group task num:1, total task num:1.
Nov 19 08:29:41.300: vmware-view 9868| TaskCombiner: CdkGetUserGlobalPreferencesTask(TODO) added, group task num:2, total task num:2.
Nov 19 08:29:41.301: vmware-view 9868| TaskCombiner: CdkGetTunnelConnectionTask(TODO) added, group task num:3, total task num:3.
Nov 19 08:29:41.301: vmware-view 9868| TaskCombiner: Group Tasks(3):CdkGetLaunchItemsTask(TODO),CdkGetUserGlobalPreferencesTask(TODO),CdkGetTunnelConnectionTask(TODO),
Nov 19 08:29:41.301: vmware-view 9868| TaskCombiner: CdkGetConfigurationTask(TODO) added, group task num:1, total task num:4.
Nov 19 08:29:41.301: vmware-view 9868| TaskCombiner: CdkSetLocaleTask(TODO) added, group task num:2, total task num:5.
Nov 19 08:29:41.301: vmware-view 9868| TaskCombiner: Group Tasks(2):CdkGetConfigurationTask(TODO),CdkSetLocaleTask(TODO),
Nov 19 08:29:41.301: vmware-view 9868| TaskCombiner: CreateRequest for CdkSetLocaleTask(REDY).
Nov 19 08:29:41.302: vmware-view 9868| Send request successful: 0x9f2e118
Nov 19 08:29:50.196: vmware-view 9868| Verify server's certificate for Request 0x9f67c78
Nov 19 08:29:50.196: vmware-view 9868| Find rpc request 0x9f67c78 from list
Nov 19 08:29:50.205: vmware-view 9868| Read 183 certificates from system store.
Nov 19 08:29:50.205: vmware-view 9868| Alt name 1 matches hostname connectionserver.domain.local
Nov 19 08:29:50.205: vmware-view 9868| Found a valid EKU: TLS Web Server Authentication
Nov 19 08:29:50.323: vmware-view 9868| Got a response to request 1.
Nov 19 08:29:50.323: vmware-view 9868| TaskCombiner: ParseResult for CdkSetLocaleTask(PEND).
Nov 19 08:29:50.323: vmware-view 9868| TaskCombiner: CdkSetLocaleTask(DONE) removed, group task num:1, total task num:4.
Nov 19 08:29:50.323: vmware-view 9868| TaskCombiner: SetResult for CdkSetLocaleTask(DONE).
Nov 19 08:29:50.324: vmware-view 9868| Alt name 1 matches hostname connectionserver.domain.local
Nov 19 08:29:50.324: vmware-view 9868| Found a valid EKU: TLS Web Server Authentication
Nov 19 08:29:50.324: vmware-view 9868| TaskCombiner: CdkGetConfigurationTask(DONE) removed, group task num:0, total task num:3.
Nov 19 08:29:50.324: vmware-view 9868| TaskCombiner: SetResult for CdkGetConfigurationTask(DONE).
Nov 19 08:30:12.349: vmware-view 9868| Send request successful: 0x9f67f58
Nov 19 08:30:13.385: vmware-view 9868| Got a response to request 2.
Nov 19 08:30:13.385: vmware-view 9868| TaskCombiner: Skip repeated adding same task(CdkGetTunnelConnectionTask) into combiner.
Nov 19 08:30:13.385: vmware-view 9868| CdkGetLaunchItemsTask_CreateGetLaunchItemsRequest: application supported protocols are PCOIP.
Nov 19 08:30:13.385: vmware-view 9868| TaskCombiner: CreateRequest for CdkGetTunnelConnectionTask(REDY).
Nov 19 08:30:13.385: vmware-view 9868| Send request successful: 0xa0a0a28
Nov 19 08:30:13.570: vmware-view 9868| Got a response to request 3.
Nov 19 08:30:13.570: vmware-view 9868| TaskCombiner: ParseResult for CdkGetTunnelConnectionTask(PEND).
Nov 19 08:30:13.570: vmware-view 9868| Tunnel connections must match fingerprint XXX
Nov 19 08:30:13.570: vmware-view 9868| Connecting to tunnel server 'connectionserver.domain.local:443' over HTTPS.
Nov 19 08:30:13.570: vmware-view 9868| TaskCombiner: CdkGetTunnelConnectionTask(DONE) removed, group task num:2, total task num:2.
Nov 19 08:30:13.570: vmware-view 9868| TaskCombiner: SetResult for CdkGetTunnelConnectionTask(DONE).
Nov 19 08:30:45.788: vmware-view 9868| CdkFs_CopyDirectoryInfo: directory /root/.vmware/icon/8f864d15-3875-4c3a-ad50-576287c75866/ is empty.
Nov 19 08:30:45.788: vmware-view 9868| TaskCombiner: CdkGetUserGlobalPreferencesTask(DONE) removed, group task num:1, total task num:1.
Nov 19 08:30:45.788: vmware-view 9868| TaskCombiner: SetResult for CdkGetUserGlobalPreferencesTask(DONE).
Nov 19 08:30:45.789: vmware-view 9868| Send request successful: 0x9f954b0
Nov 19 08:30:45.791: vmware-view 9868| TaskCombiner: CdkGetLaunchItemsTask(DONE) removed, group task num:0, total task num:0.
Nov 19 08:30:45.791: vmware-view 9868| TaskCombiner: SetResult for CdkGetLaunchItemsTask(DONE).
Nov 19 08:30:45.791: vmware-view 9868| TaskCombiner: CdkGetLaunchItemConnectionTask(TODO) added, group task num:1, total task num:1.
Nov 19 08:30:45.791: vmware-view 9868| TaskCombiner: CdkSetUserGlobalPreferencesTask(TODO) added, group task num:2, total task num:2.
Nov 19 08:30:45.791: vmware-view 9868| TaskCombiner: Group Tasks(2):CdkGetLaunchItemConnectionTask(TODO),CdkSetUserGlobalPreferencesTask(TODO),
Nov 19 08:30:45.791: vmware-view 9868| No global user preferences have changed, so not sending the message to the broker.
Nov 19 08:30:45.791: vmware-view 9868| TaskCombiner: Select CdkGetLaunchItemConnectionTask(REDY) as the new leaf task for removal of CdkSetUserGlobalPreferencesTask(DONE).
Nov 19 08:30:45.791: vmware-view 9868| TaskCombiner: CdkSetUserGlobalPreferencesTask(DONE) removed, group task num:1, total task num:1.
Nov 19 08:30:45.792: vmware-view 9868| TaskCombiner: CreateRequest for CdkGetLaunchItemConnectionTask(REDY).
Nov 19 08:30:45.793: vmware-view 9868| Send request successful: 0xa0a3300
Nov 19 08:30:45.851: vmware-view 9868| Verify server's certificate for Request 0xa091098
Nov 19 08:30:45.851: vmware-view 9868| Find rpc request 0xa091098 from list
Nov 19 08:30:45.851: vmware-view 9868| Alt name 1 matches hostname connectionserver.domain.local
Nov 19 08:30:45.851: vmware-view 9868| Found a valid EKU: TLS Web Server Authentication
Nov 19 08:30:45.946: vmware-view 9868| Verify server's certificate for Request 0xa0b01b8
Nov 19 08:30:45.946: vmware-view 9868| Find rpc request 0xa091098 from list
Nov 19 08:30:45.946: vmware-view 9868| Find rpc request 0xa0b01b8 from list
Nov 19 08:30:45.946: vmware-view 9868| Alt name 1 matches hostname connectionserver.domain.local
Nov 19 08:30:45.946: vmware-view 9868| Found a valid EKU: TLS Web Server Authentication
Nov 19 08:30:46.031: vmware-view 9868| Got a response to request 4.
Nov 19 08:30:46.031: vmware-view 9868| CdkAddClientInfoTask_SetResult: This broker supports AddClientInfo.
Nov 19 08:30:47.657: vmware-view 9868| Creating new listening socket on port 0
Nov 19 08:30:47.657: vmware-view 9868| Creating new listener "Port1" on 127.0.0.1:42747 to server 172.16.18.17:32111.
Nov 19 08:30:47.680: vmware-view 9868| Creating new listening socket on port 0
Nov 19 08:30:47.680: vmware-view 9868| Creating new listener "Port2" on 127.0.0.1:34489 to server 172.16.18.17:9427.
Nov 19 08:30:47.701: vmware-view 9868| Got a response to request 5.
Nov 19 08:30:47.702: vmware-view 9868| TaskCombiner: ParseResult for CdkGetLaunchItemConnectionTask(PEND).
Nov 19 08:30:47.702: vmware-view 9868| Starting child: vmware-view-usb '-a' '127.0.0.1' '-p' '42747' '-u' '[omitted]'
Nov 19 08:30:47.702: vmware-view 9868| Spawn of vmware-view-usb failed: Failed to execute child process "vmware-view-usb" (No such file or directory)
Nov 19 08:30:47.702: vmware-view 9868| ViewUsblib: ViewUsb_InitialiseHandleHeader: 0x9f9d288
Nov 19 08:30:47.702: vmware-view 9868| ViewUsblib: mmfw_PostMsg_Tracked
Nov 19 08:30:47.702: vmware-view 9868| ViewUsblib: mmfw_GetMsgWaitTimeout: using default timeout of 1000 msec.
Nov 19 08:30:47.702: vmware-view 9868| ViewUsblib: mmfw_client_dispatcher called (client @ 0x9fa3cd0)
Nov 19 08:30:47.703: vmware-view 9868| ViewUsblib: mmfw_PostMsg_Tracked
Nov 19 08:30:47.703: vmware-view 9868| CdkViewUsb_OpenDesktop: certificate thumbprint set, desktop="cn=live,ou=applications,dc=vdi,dc=vmware,dc=int"
Nov 19 08:30:47.703: vmware-view 9868| ViewUsblib: ViewUsb_ValidateHandle: 0x9f9d288 (CLIENT, ref:1)
Nov 19 08:30:47.703: vmware-view 9868| ViewUsblib: ViewUsb_InitialiseHandleHeader: 0x9f9db98
Nov 19 08:30:47.703: vmware-view 9868| ViewUsblib: ViewUsb_Hold: 0x9f9d288
Nov 19 08:30:47.703: vmware-view 9868| ViewUsblib: ViewUsb_ValidateHandle: 0x9f9d288 (CLIENT, ref:1)
Nov 19 08:30:47.703: vmware-view 9868| ViewUsblib: ViewUsb_ValidateHandle: 0x9f9db98 (DESKTOP, ref:1)
Nov 19 08:30:47.703: vmware-view 9868| ViewUsblib: mmfw_PostMsg_Tracked
Nov 19 08:30:47.703: vmware-view 9868| ViewUsblib: ViewUsb_GetReconnectTicket: 0x9f9db98
Nov 19 08:30:47.703: vmware-view 9868| ViewUsblib: mmfw_PostMsg
Nov 19 08:30:47.703: vmware-view 9868| ViewUsblib: mmfw_PostMsg_Tracked
Nov 19 08:30:47.704: vmware-view 9868| Starting child: vmware-remotemks-container 'pcoip_client' 'mksvchanclient' '[omitted]' '12586128' '1'
Nov 19 08:30:47.705: vmware-view 9868| TaskCombiner: CdkGetLaunchItemConnectionTask(DONE) removed, group task num:0, total task num:0.
Nov 19 08:30:47.705: vmware-view 9868| TaskCombiner: SetResult for CdkGetLaunchItemConnectionTask(DONE).
Nov 19 08:30:47.705: vmware-view 9868| Creating new channel "1" to listener "Port1" for connection 1 of 0.
Nov 19 08:30:47.801: vmware-view 9868| PCoIP Client(10097): Using LogFile VChan-Client.log
Nov 19 08:30:47.801: vmware-view 9868| PCoIP Client(10097): VMW_RDPVC_BRIDGE_LOG_ENABLED is not defined. Logs are disabled.
Nov 19 08:30:47.851: vmware-view 9868| PCoIP Client(10097): CreateMKSInterface: forcing mount, Remote MKS already present
Nov 19 08:30:47.851: vmware-view 9868| PCoIP Client(10097): OnMountUnmount: (0, 0) 900 X 1600.
Nov 19 08:30:47.892: vmware-view 9868| ViewUsblib: ViewUsb_FindDesktopFromHandle: handle=0x3, desktop=(nil)
Nov 19 08:30:47.892: vmware-view 9868| ViewUsblib: ViewUsb_GetReconnectTicket: 0x9f9db98
Nov 19 08:30:47.892: vmware-view 9868| ViewUsblib: mmfw_PostMsg
Nov 19 08:30:47.892: vmware-view 9868| ViewUsblib: mmfw_PostMsg_Tracked
Nov 19 08:30:47.892: vmware-view 9868| ViewUsblib: ReconnectTicket CB
Nov 19 08:30:47.893: vmware-view 9868| ViewUsblib: ViewUsb_FindDesktopFromHandle: handle=0x3, desktop=(nil)
Nov 19 08:30:47.893: vmware-view 9868| ViewUsblib: ViewUsb_Reconnect_CB: usbAvailable=1
Nov 19 08:30:47.893: vmware-view 9868| CdkViewUsbCbFunc: callback called, reason=VIEWUSB_CB_OPENCHANNEL, desktopHandle=0x9f9db98, usbAvailable=1
Nov 19 08:30:47.893: vmware-view 9868| ViewUsblib: ViewUsb_ValidateHandle: 0x9f9db98 (DESKTOP, ref:1)
Nov 19 08:30:47.893: vmware-view 9868| ViewUsblib: mmfw_PostMsg
Nov 19 08:30:47.893: vmware-view 9868| ViewUsblib: mmfw_PostMsg_Tracked
Nov 19 08:30:47.893: vmware-view 9868| ViewUsblib: ViewUsb_ValidateHandle: 0x9f9db98 (DESKTOP, ref:1)
Nov 19 08:30:47.893: vmware-view 9868| ViewUsblib: ViewUsb_ValidateHandle: 0x9f9db98 (DESKTOP, ref:1)
Nov 19 08:30:47.893: vmware-view 9868| ViewUsblib: ViewUsb_InitialiseHandleHeader: 0xa09e980
Nov 19 08:30:47.893: vmware-view 9868| ViewUsblib: ViewUsb_Hold: 0x9f9db98
Nov 19 08:30:47.893: vmware-view 9868| ViewUsblib: ViewUsb_ValidateHandle: 0x9f9db98 (DESKTOP, ref:1)
Nov 19 08:30:47.893: vmware-view 9868| ViewUsblib: mmfw_PostMsg_Tracked
Nov 19 08:30:47.894: vmware-view 9868| ViewUsblib: ViewUsb_ValidateHandle: 0xa09e980 (ENUMERATION, ref:1)
Nov 19 08:30:47.894: vmware-view 9868| ViewUsblib: ViewUsb_Release: 0xa09e980
Nov 19 08:30:47.894: vmware-view 9868| ViewUsblib: ViewUsb_ValidateHandle: 0xa09e980 (ENUMERATION, ref:1)
Nov 19 08:30:47.894: vmware-view 9868| ViewUsblib: ViewUsb_Release: 0x9f9db98
Nov 19 08:30:47.894: vmware-view 9868| ViewUsblib: ViewUsb_ValidateHandle: 0x9f9db98 (DESKTOP, ref:2)
Nov 19 08:30:47.894: vmware-view 9868| ViewUsblib: ViewUsb_ValidateHandle: 0x9f9db98 (DESKTOP, ref:1)
Nov 19 08:30:47.894: vmware-view 9868| ViewUsblib: mmfw_PostMsg
Nov 19 08:30:47.894: vmware-view 9868| ViewUsblib: mmfw_PostMsg_Tracked
Nov 19 08:30:48.004: vmware-view 9868| Monitor bounds top: 0 left: 0 bottom: 0 right: 1
Nov 19 08:30:48.004: vmware-view 9868| Arguments to _NET_WM_FULLSCREEN_MONITORS: top 0, bottom 0, left 0, right 1.
Nov 19 08:31:47.799: vmware-view 9868| ViewUsblib: ViewUsb_FindDesktopFromHandle: handle=0x3, desktop=(nil)
Nov 19 08:31:47.799: vmware-view 9868| ViewUsblib: ViewUsb_GetReconnectTicket: 0x9f9db98
Nov 19 08:31:47.799: vmware-view 9868| ViewUsblib: mmfw_PostMsg
Nov 19 08:31:47.799: vmware-view 9868| ViewUsblib: mmfw_PostMsg_Tracked
Nov 19 08:31:47.799: vmware-view 9868| ViewUsblib: ReconnectTicket CB
Nov 19 15:10:13.652: vmware-view 9868| Send request successful: 0xa09ebb8
Nov 19 15:10:21.031: vmware-view 9868| Verify server's certificate for Request 0xa0b01b8
Nov 19 15:10:21.031: vmware-view 9868| Find rpc request 0xa0b01b8 from list
Nov 19 15:10:21.031: vmware-view 9868| Alt name 1 matches hostname connectionserver.domain.local
Nov 19 15:10:21.031: vmware-view 9868| Found a valid EKU: TLS Web Server Authentication
Nov 19 15:10:21.128: vmware-view 9868| Got a response to request 6.
Hello
I have detected that since I upgraded my view connection server versión, all of my Wyse (R10 or T10 model) every day at different times close the RDP connection.
I receive in the wyse log this message "16:54:09 RDP: Server initiated disconnect"
I have the problem in all áreas of the Factory, I mean, is not a network problem...
Can anybody help me?
Thank you in advance.
Alberto
I have installed an Epson TM-S1000 check scanner which is working properly from a linked clone if the device is attached directly to the ESX host and attached to the virtual desktop via vSphere, but does not work if plugged into the zero client. I have tried a variety of steps to resolve this without any results. This is confusing as I do not understand why the OS (Win 7) would see these any differently based on where the USB is connected. Windows recognizes the device when it is attached via the client but it doesn't function correctly. I have opened a ticket with Teradici as well.
At the root, why would the OS react differently to a USB device attached to host versus zero client; and what can I do to correct it?
Just got my quarterly security scans back, and while I thought I had my Security Server configured correctly, apparently I still have issues with the PCoIP port/cert.
The scans show the PCoIP gateway on 4172 responding to SSLv3 and not providing a valid cert. I've double and triple checked the registry settings and locked.properties files to be sure I'm not serving SSLv3 and presenting a valid cert, and all those settings look correct.Checking ports 443 or 8443 shows that the protocols/cert are working properly, but the same scan on 4172 shows it responding to SSLV3 and issuing a self-signed (default) PCoIP cert.
Here's what my locked.properties file looks like in C:\Program Files\VMware\VMware View\Server\sslgateway\conf:
secureProtocols.1=TLSv1.2
secureProtocols.2=TLSv1.1
secureProtocols.3=TLSv1
preferredSecureProtocol=TLSv1.2
enabledCipherSuite.1=TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA
enabledCipherSuite.2=TLS_DHE_DSS_WITH_AES_128_CBC_SHA
enabledCipherSuite.3=TLS_RSA_WITH_AES_128_CBC_SHA
enabledCipherSuite.4=TLS_RSA_WITH_AES_256_CBC_SHA
enabledCipherSuite.5=TLS_DHE_DSS_WITH_AES_256_CBC_SHA
enabledCipherSuite.6=SSL_RSA_WITH_RC4_128_MD5
enabledCipherSuite.7=SSL_RSA_WITH_RC4_128_SHA
enabledCipherSuite.8=SSL_RSA_WITH_3DES_EDE_CBC_SHA
enabledCipherSuite.9=SSL_DHE_DSS_WITH_3DES_EDE_CBC_SHA
And here are the registry settings that the PCoIP gateway should be using for the cert (The SSLCertPSGNI key is properly set to the public fqdn of the Security Server):
The friendly name on the cert in the Windows cert store is vdm, and there is a private key associated with the cert. As I mentioned, it's only failing on 4172 - 443 and 8443 are working as expected. Any clue where to start looking for why the PCoIP gateway isn't respecting these settings on 4172?
Thanks,
Geoff
Hello Everyone,
We are in the middle of rolling out Office365 on our VDI environment and it seems to be working perfectly for our dedicated pool by having it installed on the base image. Our concern would be on how do we do this on a floating pool environment? Tried few methods but it seems that O365 is removing 1 license on every user that login to a same vdi desktop. Is there a way possible that we can have this O365 on our floating pool and only removes a license from the first user who use that vdi? I know that this may sound more of a Microsoft Question rather than a VMware stuff but I'm just trying my luck her hoping that someone was able to have this scenario working.
Our last option would be to switch these floating pool to a dedicated one.
Thanks in advance for any response!
Best,
Ian
Hello,
I am new to VMWare communities and Vmware as well, I am currently evaluating Vmware. I have setup ESX 5.1 with VSphere Vcenter and View administrator. I am having issues with the USB redirection on the client machine when using Vmware view Client, I get "USB redirection is not available" in View Client under "Connect USB device" menu option. Everything works fine in VSphere client, I am able to redirect my USB devices to virtual desktop. I have enabled USB access in View administrator group policies for the Pool. I have made sure that I have installed USB recirection when installing agent and as well as view client. I am running out of options and any help is greatly appreciated...
Thanks in advance...
We are planning to do our very first Reddit AMA for the View product, bringing in our Tech Support Engineers.
We will be answering FAQ, best practice questions, and anything tech support related about View products. Mark your calendars: Monday the 24th.
Has anyone been able to use a Smart Card with VMware Horizon Client for iOS?
What Hardware/Software did you Use?
Hello there,
I use to create desktop pools of automatic linked clones by means of a PowerShell/PowerCLI script . The script provides all the necessary parameters to the Add-AutomaticLinkedClonePool cmdlet and there are a lot of it! Creating pools this way saves me around 100 clicks per pool.
Now I would like to enable HTML Access for every pool but I can't seem to find the name of the parameter.
I checked the properties of the object returned by Get-Pool -pool_id w7mw620 and compared that to the properties of a similar other desktop pool where HTML access was disabled. I coulnd not see any differences in property values, that seem to make a significant difference to the "enable HTML access" setting.
There was one property named "calculatedValues" which was True for one and False for the other desktop pool. I do not know what is the meaning of this property . Neither the help for cmdlet Add-AutomaticLinkedClonePool nor Update-AutomaticLinkedClone list this property.
So .. in what ways can I set the property to enable HTML Access from a PowerCLI script?
i have looked through a lot of forum posts and blogs looking for this answer. Right now we use View to host full desktops and it works great. We are thinking about trying hosted applications. For example, if we run Microsoft Word as a hosted application, a user launches Word and creates a document, when they go to save the document:
Hello,
I have VMware ESXi in the DMZ in test lab.
The DMZ sits between an external and internal firewall see attached image.
What needs to be configured so that Host 1 and Host 2 can access the internet and LAN but cannot communicate or ping each other using saprate networks but keeping the existing ip addressing 192.168.255.0/24 for uplinks to firewalls ?
Guest Host 1 vlan 10 and Guest Host 2 vlan 20 have the same default gateway with is the external firewall. This acts as router. The switches are layer 2.
When I use vlans on on hosts they cant ping the LAN.
I was told Pvlans and Vshield enterprise is the way to go to restrict host on single /24 network.
Is vshield good enough or do I need checkpoint.
Any help appreciated.
Regards,
Now that View 6 has hosted applications, they can only be accessed through the View client
Does anyone know if HTML5 access to hosted applications is on the roadmap?
Citrix Xenapp already has this feature
I've recently had issues where if I disconnect from a VM (I have 3 dedicated VM's in different pools that show this behavior) and then try to reconnect, I get the "black screen" and then a disconnect message saying the connection attempt ended. looking in the VM logs, I see the following (note, all x.x.x.x are valid IP's that I edited from this post). googling the "tera disconnect cause host broker reconnect" error indicates its either some pre-startup/shutdown message that I don't understand, or that view thinks another connection attempt is simultaneously being made. has anyone seen this before? and how do you troubleshoot it? there isn't enough for me to respond to here. i'm assigned to this VM and unless someone has my random RSA FOB token, and also somehow tried to interrupt my connection 20-30 times across the past several days, I dont believe a second connection attempt is trying to be made every time this happens. I have found if I reboot the VM, I can then connect fine, but if I then disconnect and try to reconnect this issue comes back.
11/18/2014, 10:27:18.230> LVL:2 RC: 0
SERVER :server main: ViewAgent gave us a preferred connection address of 'x.x.x.x.
----------------------------------------------
11/18/2014, 10:27:21.397> LVL:2 RC: 0
MGMT_SSIG :Received session INVITE (10.10.20.191, 5C-26-0A-86-F0-7E, PRI: 0)
11/18/2014, 10:27:21.397> LVL:2 RC: 0
MGMT_SSIG :Client NATd address (x.x.x.x)
11/18/2014, 10:27:21.397> LVL:2 RC: 0
MGMT_SSIG :Local IP address (x.x.x.x
----------------------------------------------
11/18/2014, 10:27:21.397> LVL:2 RC: 0
PSDP :PCoIP MTU size - negotiated: 1200
----------------------------------------------
11/18/2014, 10:27:21.413> LVL:2 RC: 0
MGMT_SSIG :Session established successfully (x.x.x.x, 5C-26-0A-86-F0-7E, PRI: 0)
----------------------------------------------
11/18/2014, 10:30:41.888> LVL:2 RC: 0
SERVER :server cleanup: tearing down pcoip with agent disconnect reason code(5) and waiting
11/18/2014, 10:30:41.888> LVL:1 RC: 0
SERVER :map_agent_to_tera: DISCONNECT_FOR_RECONNECT ->TERA_DISCONNECT_CAUSE_HOST_BROKER_RECONNECT
11/18/2014, 10:30:41.888> LVL:0 RC: 0 MGMT_SESS :Tearing down the session
11/18/2014, 10:30:41.888> LVL:2 RC: 0
MGMT_PERF_MON :mgmt_perf_mon_timer_cback: calling UnmapViewOfFile...
11/18/2014, 10:30:41.888> LVL:1 RC: 1
MGMT_SYS :tera_mgmt_sys_exit: tera_mgmt_perf_mon_stop() failed
Hi there,
Is there anyone who could share the big picture of Horizon roadmap with next release? Thanks in advance.
hi there,
i have a strange problem with the screen resolution of a virtual machine.
VM Guest: Windows 7 Professional DE
the video ram is set to 128mb.
A restart or logg off resets the resolutions settings which I've configured to 640 x 480.
i tried following:
1. deinstall vmware view agent
2. deinstall vmware tools
3. install vmware tools (complete)
4. install vmware view agent
unfortunately without success..
Any ideas on this?
Hello all,
Just had a few quick questions:
1.) How is everyone limiting the View Connectoin Server to a single point of failure. All the reading I've done it looks like everyone sets up two connectoin servers and either does DNS round robbin on it, or puts both connection servers behind a load balancer
2.) What happens if the View Connection server goes offline while users are logged in and actively using desktops?
3.) How do you protect View Composer from single point of failure. It looks like most people are installing this on there vCenter server and just leaving it to VMware HA.
4.) What happens if View Composer goes down and you have active desktop sessions being used by users that are linked clones
5.) What does the View Connection Server Replication Partner used for? Is this a new feature of View 6 that creats some form of Cluster for the connection server?
Let me know,
Thanks
Hi everyone,
Can you help me about this error:
Unable to launch from Pool CallCenter for user <User Name>: The broker encountered an error while processing the request, please contact support for assistance.
BR
Hi all,
(I am in the process of logging an SR for this, but MyVMware isn't completing that so just posting here to cover the bases)
Infrastructure: View 6.0 on vSphere 5.5.0; Windows 8.1 virtual desktops with View Agent 6.
Quick summary:
If a user disconnects their PCoIP session leaving IE open with an HTML5 based page in the foreground, CPU reaches and maintains 100% utilization. When the user re-connects, utilization drops back to normal levels.
Microsoft support performed traces on the IE DCOMP process and the findings are below.
Leaving IE minimized when a user disconnects is fine. Firefox/Chrome also do not exhibit this, only IE.
Microsoft support response:
"The trace shows IE is waiting for the batch ID confirmation.
+0x050 m_currentBatchId : 0x24bb57dc
+0x054 m_lastConfirmedBatchId : 0x20e335b0
+0x058 m_lastSurfaceProcessedBatchId : 0x20e335b0
The current batch ID keeps increasing, but the last confirmed batch id is never updated until the user Gary’s session resumed. The confirmed ID jumped from 0x20e335b0 to 0x24bb57da all of a sudden. After that, the IE UI thread jumped out the loop and resume to normal.
As a conclusion, we have some important findings:
• The CPU spike is observed after user disconnected the session, the monitoring tool will give out the warning.
• When logon using a different user, the CPU spike persists.
• When the disconnected session resumes, IE CPU drops to normal.
• However, when you disconnect the session with IE window displays, the CPU soon increased to 100%.
• We also did a test by minimize the IE window before disconnecting the session, and then the CPU stays normal and the issue doesn’t recur.
The dump we collected today shows the exact same issue as the previous dumps. DCOMP client is waiting for the confirmed ID to be updated. It seems when the VDI session is disconnected, DWM stops processing the content frame until the user session is active again."
Is there anything that can be done at the Horizon Agent side (via policy perhaps) that could mitigate this?
Thanks,
NickB