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The display protocol for this desktop is currently not available

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Hello

 

I have 2 Connection Servers and 1 Security Server (View 5.2)

My desktops are Windows 7

All View components is up-to-date (fresh install)

 

On Horizon View Administrator -> Connection Servers, if I check "Use PCOIP Secure Gateway for PCoIP connections to desktop" , the View Clients in the LAN cannot connect to their desktops with PCoIP (RDP is OK) :

-    Connect desktop failed

then

-   The display protocol for this desktop is currently not available, Please contact your system administrator

 

if I uncheck "Use PCOIP Secure Gateway for PCoIP connections to desktop", LAN client can connect to their desktops but WAN clients cannot.

 

Can you help me please ?

Thank you


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