Starting few month ago, some users start complaining about their USB Drive get empty after awhile under a View session. At first is was only the SanDisk Ultra 64Gb the culprit. We reproduce the problem with 3 identical device of the same model. Now there is more and more reported problem of the same type but with others USB Drive. Here what we collected so far:
-SanDisk Ultra USB 3.0 64Gb (#SDZ48-064G)
-SanDisk Cruzer Glide 16Gb (#SDZ60-016G)
-Emtec C450 Slide (64 Gb)
To reproduce the problem, just do a read stress test and after some time (between 5sec and 3min) the USB Drive still connected on the client and visible in Windows Explorer but the content shows empty. Windows sees a device but can't do nothing on it. Disconnect and reconnect the device in the View client fix the issue. The local client have no errors.
We have a support ticket open since january on this. We gave a lot if debug log and additionnal datas on this issue but we still waiting. So far VmWare wasn't able to confirm the problem. We suspected the newest cheap USB Drive with new USB controller on it. Something change for sure with these USB Drive because everything works fine with old device. Have you ever see the same behavior?
Client: Windows 7 and Windows 10
VM: Windows 10 build 1709 and 1803, Windows 7
VmWare View client: 4.8.1 (we test many oldest versions)
Vmware view Agent: 7.4 and 7.5
ESXi: 6.5