Hello:
We are expanding our use of VDI here and recently came across an issue specific to printing. Remote users were complaining about slow printing and after some investigation we are finding that print jobs are somewhat slow at transferring from the VM's printer queue to the Thin Client's printer queue. All of our printers are installed directly on our Thin Clients (Windows 10 LTSB), and print direct to the associated printer on their local network via TCP/IP. The local printing fro the Thin Client to the printer appears to be fast as expected. Users are printing to the printers in their VMs that use the ThinPrint output gateway, which then gets sent down over the WAN to the local Thin Client's printer, which is connected to its local network.
When we print some test documents, we see the jobs queue up instantly in the VM to their printers (that use the ThinPrint output gateway). But, after that there is a lag as the jobs take anywhere from several seconds to up to a minute at times to appear in the queue of the printers on the actual Thin Client itself. To my knowledge we do not have any bandwidth issues at this location. Latency is around 30 ms. The print jobs are around 150KB each in size (relatively small). This is a new location so we don't have a benchmark on speed, but I would think it should be really fast for small print jobs like this.
What's the best way to go about troubleshooting this further, and are there any settings we can try? Any help would be appreciated.
Thanks.